Frequently Asked Questions
We offer a reliable, completely FREE shipping option to get your order to you as efficiently as possible.
Orders are typically processed within 1-2 business days, and shipping times vary based on your location. You can expect an ETA of around 7-14 days on average.
You will receive a tracking number once your order has been shipped, so you can follow its journey to your home.
We are confident that you and your pet will love your order!
If for any reason you are not satisfied within the first 30 days of receiving your order, please contact our customer service team to initiate the return process.
For more information about our 30-Day Guarantee, please check out our Returns and Refunds Policy page by clicking the link on the footer menu.
You will receive a tracking number once your order has been shipped, so you can follow its journey to your home.
Please click here to go to the "Track Order" page.
If you have any issues with order tracking, please contact us - we're here to help.
We're here to help! Here are some ways you can get in touch with us:
- You can email us at Support@AscentPets.com;
- You can send us a message through our chatbot, clicking on the round mail icon located on the bottom right of your screen;
- You can send a message through the contact form in the Contact Us page located in the footer menu.